OmaSp’s customers value their own contact person
Satisfied and knowledgeable employees form the basis for OmaSp’s success. Our personnel is entrepreneurial, skilled and committed to bank's strategy and customer centric and friendly service. OmaSp’s customers’ satisfaction with their own contact person was 4.8./5 in the Parasta palvelua -study which was conducted in December 2017. At the end of 2017 OmaSp employed 256 persons. Personnel is a healthy mix of seniority, experience and talent: the average age of employees is 41.8 years.
The below table illustrates the number of employees employed by the Group on average over the financial periods of 2017 and 2016, as well as the number of employees employed by the parent company Oma Savings Bank Plc at the end of the 2015 financial period. The Group’s personnel amounts on the period of 1 January - 30 September 2018 to 287 persons on average.
|Permanent full-time employees||206||208||207|
|Permanent part-time employees||12||6||10|
Entrepreneurial and motivated
The overall personnel satisfaction is high (4.4/5) and the personnel is committed to OmaSp according the personnel study conducted in December 2017. Our personnel sees also that the banks future is positive (4.8/5) and they are committed to change (4.8/5). Approximately 70 per cent of OmaSp's employees are also shareholders in the the bank.
In the last few years, employee training has been one of the main priorities in the development of the bank’s operations. In February 2018, 13 banking experts and managers graduated from the first OmaSp Master Programme organised in collaboration with the University of Tampere.