We are local and close to the customer

We are present in the day-to-day lives of our customers in our 38 offices around Finland, in addition to which, we serve our customers via our digital channels – at any time and wherever they are in the world. Our broad network of offices and comprehensive digital services ensure that our services are conveniently available in the form that suits the customer. Each one of our offices is the bank’s flagship in that area. Thanks to our broad network of offices, we know the local market and our customer base. This allows us to make decisions easily and quickly in the customer’s own office.

Sustainability and customers

 

n 2018, we focused on the availability of our services and on our service channels by strengthening our operations in Finland’s main growth centres in Greater Helsinki, Oulu and Turku. We also developed our digital service channels and launched the OmaVahvistus user ID app and the bank’s own innovation, the OmaKonttori app, which provides our customers with personal service anytime, anywhere. 

Thanks to our way of operating, we are the bank of satisfied customers. Our goal is to provide a high-quality service experience, and we achieve that through personal service and readily available services. We place great importance on the quality of our customer service and on ensuring that our services are flexibly available. We therefore also serve our customers in our offices during weekday evenings and on Saturdays. Every customer is also offered their own personal bank advisor. Our operations and our product and service offering are furthermore developed with an eye to the customer’s needs.